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Ethics & Professionalism CPD Courses for Pharmacists in Australia

Online ethics and professionalism education for pharmacists, written with reference to Pharmacy Board of Australia standards and the Pharmacy Board code of conduct. Self-paced, scenario-based, with a dated certificate you record against your own CPD requirement.

OnlineSelf-paced ~2 hours per courseScenario assessment Certificate on completionA$99 per course 20-hour program A$990
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Version 2.0  ·  Last reviewed 9 September 2026  ·  PBA requirement: 40 CPD credits per year

Programs

Choose the program that matches your Pharmacy Board concern

Each program is a set of courses in a deliberate order, enrolled in once. You pay a single price and every course in the program unlocks in your account immediately. Prefer to pick your own? Browse all courses individually.

If a notification has been made about you, contact your professional indemnity insurer first. These programs are education. They support your own reflection and give you a dated record of the learning you completed. They do not satisfy, discharge or resolve any regulatory requirement, condition or undertaking, and no course can guarantee an outcome.
Most enrolled after a notification

Notification & Investigation Response

7 courses14 hours of learning1 enrolment

Choose this if: You have received a notification or investigation letter about your pharmacy practice.

Who this program is for

Pharmacists who have received correspondence from Ahpra or the Pharmacy Board, including matters arising from a dispensing incident, an audit, or a report by an employer or colleague.

Why this program

  • Opens with Professionalism and Professional Standards for Pharmacists, the core professionalism course written to the Pharmacy Board code of conduct.
  • Follows the sequence a National Board examines: fitness to practise, insight, reflection, remediation.
  • Written for practitioners who are frequently notified through an employer or audit process first.
  • Produces a dated written record of the learning you completed.
  • Addresses returning to a dispensary and a team after a matter concludes.

Program outline

  1. 01Professionalism and Professional Standards for Pharmacists2 hrs
  2. 02Fitness to Practise for Healthcare Professionals2 hrs
  3. 03How to Deal with a Notification or Investigation2 hrs
  4. 04Module on Insight2 hrs
  5. 05Module on Reflection2 hrs
  6. 06Module on Remediation2 hrs
  7. 07Rebuilding Trust of Patients, Public, and the National Boards2 hrs

Total: 7 courses  ·  approx. 14 hours of learning

A$693One payment. All 7 courses unlocked in your account.
Enrol in this program Full program details
The three a Board weighs most

Insight, Reflection & Remediation

4 courses8 hours of learning1 enrolment

Choose this if: You need to evidence insight, reflection and remediation for any concern.

Who this program is for

Pharmacists responding to a dispensing incident, an audit finding or a Board matter who need the three elements a regulator weighs.

Why this program

  • Isolates insight, reflection and remediation, assessed in almost every pharmacy matter.
  • Works for employer and audit processes as well as Board notifications.
  • Explains the difference between explaining an error and demonstrating insight into it.
  • Produces the written record a response is built around.

Program outline

  1. 01Fitness to Practise for Healthcare Professionals2 hrs
  2. 02Module on Insight2 hrs
  3. 03Module on Reflection2 hrs
  4. 04Module on Remediation2 hrs

Total: 4 courses  ·  approx. 8 hours of learning

A$396One payment. All 4 courses unlocked in your account.
Enrol in this program Full program details
Most common concern for pharmacists

Clinical Competence & Patient Safety

7 courses14 hours of learning1 enrolment

Choose this if: The concern relates to a dispensing error, a supply decision, or medication safety.

Who this program is for

Pharmacists facing a concern about a dispensing or labelling error, a supply or refusal-to-supply decision, handling of controlled drugs, or a clinical intervention that was not made or not recorded.

Why this program

  • Opens with Professionalism and Professional Standards for Pharmacists, the core professionalism course written to the Pharmacy Board code of conduct.
  • Dispensing and supply decisions are the core of the pharmacist's regulatory exposure.
  • Covers refusal to supply: the decision is often correct while the way it was communicated is what generates the complaint.
  • Addresses recording the clinical intervention, which is frequently the only evidence that professional judgement was applied.
  • Includes the systems and safeguards that prevent a repeat error.

Program outline

  1. 01Professionalism and Professional Standards for Pharmacists2 hrs
  2. 02Prescribing Guidance and Standards for Healthcare Professionals2 hrs
  3. 03Ensuring Clinical Competence and Patient Safety2 hrs
  4. 04How to Ensure a Mistake or Misconduct is Not Repeated2 hrs
  5. 05Professionalism in Documentation for Healthcare Professionals2 hrs
  6. 06Module on Insight2 hrs
  7. 07Module on Remediation2 hrs

Total: 7 courses  ·  approx. 14 hours of learning

A$693One payment. All 7 courses unlocked in your account.
Enrol in this program Full program details
Boundary and supply concerns

Professional Boundaries & Conduct

6 courses12 hours of learning1 enrolment

Choose this if: The concern relates to supply to family or self, boundaries, or online conduct.

Who this program is for

Pharmacists facing a concern about supply to themselves, family or staff, an over-involved relationship with a regular customer, or conduct and advertising through the pharmacy's online channels.

Why this program

  • Opens with Ethics and Ethical Standards for Pharmacists, the core ethics course written to the Pharmacy Board code of conduct.
  • Self-supply and supply to family is a distinctively pharmacy boundary risk, and a common one.
  • Community pharmacy creates long-running relationships with regular customers that can drift outside the professional frame.
  • Covers advertising and testimonial restrictions for pharmacy services and products.
  • Pairs topic learning with insight and remediation so the change you made is documented.

Program outline

  1. 01Ethics and Ethical Standards for Pharmacists2 hrs
  2. 02Ethical Boundaries with Patients and Colleagues2 hrs
  3. 03Professional Boundaries for Clinicians2 hrs
  4. 04Professionalism and Boundaries in the Use of Social Media2 hrs
  5. 05Module on Insight2 hrs
  6. 06Module on Remediation2 hrs

Total: 6 courses  ·  approx. 12 hours of learning

A$594One payment. All 6 courses unlocked in your account.
Enrol in this program Full program details
Counter privacy and communication

Communication, Consent & Open Disclosure

7 courses14 hours of learning1 enrolment

Choose this if: The concern relates to counselling, privacy at the counter, or a complaint.

Who this program is for

Pharmacists facing a concern about counselling adequacy, a privacy breach at the counter or in a conversation overheard, disclosure of a dispensing error, or a customer complaint about manner.

Why this program

  • Opens with Ethics and Ethical Standards for Pharmacists, the core ethics course written to the Pharmacy Board code of conduct.
  • Pharmacy is the only setting where confidential clinical conversations routinely happen in a retail space.
  • Covers counselling quality and the privacy failures that come from an open counter and a queue.
  • Includes disclosing a dispensing error to both the patient and the prescriber, promptly and factually.
  • Addresses respect and cultural safety in a high-volume environment.

Program outline

  1. 01Ethics and Ethical Standards for Pharmacists2 hrs
  2. 02Ensuring Confidentiality in Healthcare Practice2 hrs
  3. 03Ensuring Effective Communication as Healthcare Professionals2 hrs
  4. 04Open Disclosure in Healthcare Practice2 hrs
  5. 05Ensuring Dignity and Non-Discrimination as Healthcare Professionals2 hrs
  6. 06Module on Insight2 hrs
  7. 07Module on Remediation2 hrs

Total: 7 courses  ·  approx. 14 hours of learning

A$693One payment. All 7 courses unlocked in your account.
Enrol in this program Full program details
Claiming and ownership concerns

Probity & Professional Integrity

7 courses14 hours of learning1 enrolment

Choose this if: The concern relates to records, claiming, or a commercial interest in what you recommend.

Who this program is for

Pharmacists and owners facing a concern about dispensing records, PBS claiming, professional service program claiming, or recommending products in which the pharmacy holds a commercial interest.

Why this program

  • Opens with Ethics and Ethical Standards for Pharmacists, the core ethics course written to the Pharmacy Board code of conduct.
  • Pharmacy uniquely combines a clinical role with a retail business, so commercial pressure on recommendations is a structural risk.
  • Covers claiming accuracy, where an error pattern is read as intent.
  • Addresses recommending own-brand or high-margin products and how to manage that conflict transparently.
  • Boards treat honesty as non-negotiable, and an inaccurate explanation escalates a matter quickly.

Program outline

  1. 01Ethics and Ethical Standards for Pharmacists2 hrs
  2. 02Professionalism in Documentation for Healthcare Professionals2 hrs
  3. 03Financial Integrity for Healthcare Professionals2 hrs
  4. 04Professional Ethics2 hrs
  5. 05Ensuring Confidentiality in Healthcare Practice2 hrs
  6. 06Module on Insight2 hrs
  7. 07Module on Remediation2 hrs

Total: 7 courses  ·  approx. 14 hours of learning

A$693One payment. All 7 courses unlocked in your account.
Enrol in this program Full program details
Routine CPD. 20 hours of learning.

Ethics & Professionalism Complete Program

10 courses20 hours of learning1 enrolment

Choose this if: No concern has been raised and you want the full pathway.

Who this program is for

Pharmacists with no current concern who want a full structured pathway, including both core courses written for pharmacy practice.

Why this program

  • Ten courses in one enrolment, including both core courses written specifically for pharmacists.
  • Approximately 20 hours of learning. The Board counts credits, not hours, and credits are self-assessed by group.
  • Covers every topic area the Pharmacy Board raises most often.
  • Works as a shared baseline for a pharmacy team purchased in bulk.

Program outline

  1. 01Ethics and Ethical Standards for Pharmacists2 hrs
  2. 02Professionalism and Professional Standards for Pharmacists2 hrs
  3. 03Ethics for Healthcare Professionals2 hrs
  4. 04Ensuring Confidentiality in Healthcare Practice2 hrs
  5. 05Ensuring Effective Communication as Healthcare Professionals2 hrs
  6. 06Professional Boundaries for Clinicians2 hrs
  7. 07Professionalism in Documentation for Healthcare Professionals2 hrs
  8. 08Financial Integrity for Healthcare Professionals2 hrs
  9. 09Fitness to Practise for Healthcare Professionals2 hrs
  10. 10Module on Reflection2 hrs

Total: 10 courses  ·  approx. 20 hours of learning

A$990One payment. All 10 courses unlocked in your account.
Enrol in this program Full program details
Not sure which program fits? Compare all seven on the programs overview, or send us the concern category named in your letter and we will tell you which one matches. Contact us.
Full catalogue

All 27 courses available to pharmacists

Every course is A$99, approximately two hours, self-paced, with a scenario-based assessment and a dated certificate.

27 courses
No courses match that search. Try “boundaries”, “insight”, “records” or “consent”.

Core courses for pharmacists

Written specifically for pharmacists, with reference to the Pharmacy Board code of conduct. Start here.

Start here

Ethics and Ethical Standards for Pharmacists

The anchor ethics course written specifically for pharmacists, built around the standards in the Pharmacy Board code of conduct and the situations you meet in real practice. You'll work through the ethical dilemmas that arise in your field and learn a method you can apply under pressure. By the end you'll be able to reason through a difficult call and show your thinking clearly to a patient, a colleague or a reviewer.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Apply the ethical standards in the Pharmacy Board code of conduct
  • Work through a structured method for resolving dilemmas
  • Recognise and reason through common ethical conflicts
  • Understand how ethics, law and professional standards relate
  • Document an ethical decision the way pharmacists boards expect

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline
Start here

Professionalism and Professional Standards for Pharmacists

The companion professionalism course for pharmacists, covering the conduct, accountability and behavioural expectations set out in the Pharmacy Board code of conduct. You'll learn what professionalism looks like day to day, beyond the clinical task, and the behaviours that put registration at risk. By the end you'll be able to demonstrate you meet those standards, consistently.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Apply the professional standards in the Pharmacy Board code of conduct
  • Demonstrate reliability, respect and accountability
  • Work within your scope of practice
  • Behave professionally toward patients and colleagues
  • Recognise the conduct that puts registration at risk

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Ethical reasoning and decision-making

The reasoning every code of conduct assumes you can apply, including consent, capacity and difficult decisions.

Ethics for Healthcare Professionals

A practical grounding in the ethical standards expected of every registered health practitioner, built around the situations you actually meet in day-to-day practice rather than abstract theory. You'll work through common dilemmas step by step, learning a method you can apply under real pressure. By the end you'll be able to reason through a difficult call and show your thinking clearly to a patient, a colleague or a reviewer.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Apply the core principles of autonomy, beneficence, non-maleficence and justice
  • Work through a structured method for resolving ethical dilemmas
  • Recognise when ethical principles conflict, and reason transparently
  • Understand how ethics, law and professional standards relate
  • Document an ethical decision so it stands up to later review

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Medical Ethics for Healthcare Professionals

The harder end of clinical ethics — consent, capacity, end-of-life and substitute decision-making — worked through realistic Australian scenarios rather than theory. You'll learn how to approach a decision when the answer is not obvious and the stakes are high. By the end you'll be able to make a difficult call, explain it, and record it in a way that withstands scrutiny.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Treat consent as a process rather than a signature
  • Assess capacity and work with substitute decision-makers
  • Navigate end-of-life and other high-stakes decisions
  • Balance competing duties when principles conflict
  • Document a complex ethical decision defensibly

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Professional Ethics

Understand the ethical principles that sit underneath every regulatory decision, explained in plain terms without the jargon. You'll see how professional ethics differs from personal ethics, and why that distinction matters in practice. By the end you'll be able to recognise an ethical issue early and reason through it before it becomes a problem.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Distinguish professional ethics from personal ethics
  • Identify the principles behind regulatory decisions
  • Recognise an ethical issue before it escalates
  • Apply ethical reasoning to everyday practice
  • Explain your reasoning in professional terms

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Confidentiality, communication and respect

Communication was the second most common concern raised in notifications nationally in 2024/25. This group addresses it directly.

Ensuring Confidentiality in Healthcare Practice

Handle patient and client information exactly as the National Law and your code of conduct require, including the practical failure points that cause most real breaches. You'll learn where confidentiality ends, when disclosure is permitted, and how to manage third-party requests. By the end you'll be clear on your obligations and confident handling sensitive information.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Apply confidentiality obligations under the National Law
  • Manage consent to disclose and third-party requests
  • Handle records and messaging securely
  • Recognise the everyday situations that cause breaches
  • Respond correctly to a request for information

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Ensuring Effective Communication as Healthcare Professionals

Prevent the miscommunication that sits behind a large share of complaints and notifications. You'll learn concrete techniques for difficult conversations, delivering unwelcome news, checking understanding and safety-netting. By the end you'll be able to run a hard conversation without escalating it and reduce your complaint risk day to day.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Structure and run a difficult conversation
  • Deliver unwelcome news clearly and compassionately
  • Check understanding rather than assuming it
  • Use safety-netting to prevent a concern escalating
  • Respond to a complaint without making it worse

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Ensuring Dignity and Non-Discrimination as Healthcare Professionals

Meet the expectations on respect, cultural safety and equitable care that apply to every patient you see. You'll learn to recognise unconscious bias, make reasonable adjustments, and deliver care that is fair and inclusive. By the end you'll be able to identify and correct the everyday situations where dignity or equity slips.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Apply cultural safety in everyday practice
  • Recognise and address unconscious bias
  • Make reasonable adjustments for equitable access
  • Respect dignity across every interaction
  • Deliver fair, inclusive care to every patient

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Ensuring Teamwork and Collaboration for Healthcare Professionals

Share care safely across a team — handover, delegation, supervision and speaking up when something is wrong. You'll learn what can be delegated and to whom, how to hand over cleanly, and how to escalate a concern. By the end you'll be able to work safely in shared-care and multidisciplinary settings.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Delegate appropriately and understand who stays accountable
  • Hand over care cleanly and completely
  • Supervise and support less experienced colleagues
  • Escalate a concern through the right pathway
  • Speak up effectively when something is wrong

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Professional boundaries

Boundary concerns rarely begin as violations. They begin as small departures from the professional frame that were not named early enough.

Ethical Boundaries with Patients and Colleagues

Read the warning signs of a boundary problem before it ever becomes a notification. You'll learn to recognise the drift pattern that precedes most boundary concerns, in yourself and in colleagues, and how to re-establish the professional frame. By the end you'll be able to spot and correct a boundary risk early.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Distinguish a boundary crossing from a violation
  • Recognise the drift pattern that precedes concerns
  • Spot warning signs in yourself and colleagues
  • Re-establish the professional frame when it slips
  • Manage boundaries in high-risk situations

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Professional Boundaries for Clinicians

Hold the therapeutic boundary under real pressure, both in person and online. You'll work through dual relationships, small-community practice, digital contact and the situations where boundaries quietly erode. By the end you'll be able to manage the relationships and channels where boundary problems most often begin.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Hold the therapeutic boundary under pressure
  • Manage dual relationships in small communities
  • Handle digital contact and after-hours messaging
  • Recognise where boundaries quietly erode
  • Re-establish a professional frame when needed

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Professionalism and Boundaries in the Use of Social Media

Use social media and advertising without putting your registration at risk. You'll learn the testimonial restrictions, patient-privacy rules and advertising obligations under the National Law that catch practitioners out. By the end you'll be able to post and advertise safely across every channel you control.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Meet advertising obligations under the National Law
  • Apply testimonial restrictions correctly
  • Protect patient privacy in online content
  • Post without identifying patients or breaching privacy
  • Review third-party and clinic channels for compliance

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Professionalism for Healthcare Professionals

Understand what professionalism actually looks like day to day, beyond the clinical task itself. You'll cover reliability, respect, scope of practice and professional behaviour toward colleagues. By the end you'll be able to demonstrate the consistent conduct your Board expects.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Demonstrate reliability and professional behaviour
  • Work within your scope of practice
  • Behave professionally toward colleagues and students
  • Understand what your code expects day to day
  • Reinforce consistent professional conduct

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Probity, honesty and records

Boards treat honesty as non-negotiable. Billing, disclosure and record-keeping sit here, and a dishonest response escalates a matter faster than the original conduct.

Financial Integrity for Healthcare Professionals

Handle billing, gifts and conflicts of interest transparently and defensibly. You'll learn how to disclose and manage a conflict, keep declarations current, and ensure your financial conduct stays above question. By the end you'll be able to structure your commercial relationships so they withstand scrutiny.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Manage billing and claiming transparently
  • Disclose and manage conflicts of interest
  • Handle gifts and commercial relationships correctly
  • Keep declarations current and complete
  • Keep financial conduct defensible under review

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Professionalism in Documentation for Healthcare Professionals

Keep clinical records that stand up to scrutiny — contemporaneous, accurate and complete. You'll learn what a reviewer actually looks for in a file, and how to amend a record correctly rather than in a way that looks like concealment. By the end you'll be able to produce documentation that protects both your patient and you.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Keep contemporaneous, accurate and complete records
  • Record clinical reasoning, not just findings
  • Amend a record correctly and transparently
  • Understand what a reviewer looks for in a file
  • Produce documentation that withstands audit

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Open Disclosure in Healthcare Practice

Run an open disclosure conversation properly after something goes wrong. You'll learn how to say sorry safely, give a factual account, and document the follow-up in line with what patients and boards expect. By the end you'll be able to handle the conversation after an adverse event without escalating it.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Follow the open disclosure process step by step
  • Apologise safely after an adverse event
  • Give a prompt, factual account of what happened
  • Explain what happens next to the patient
  • Document the disclosure and follow-up correctly

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Rebuilding Trust of Patients, Public, and the National Boards

Rebuild professional standing after a concern has been raised. You'll work through a clear approach to repairing trust with patients, colleagues and your Board, and demonstrating genuine change. By the end you'll be able to show the steps that rebuild confidence in your practice.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Rebuild trust with patients and the public
  • Repair standing with colleagues and your Board
  • Demonstrate genuine, documented change
  • Communicate your remediation credibly
  • Sustain the changes you have made

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Competence, patient safety and medicines

Clinical care was the single most common concern in notifications nationally in 2024/25. These courses address the professional dimensions of safe practice.

Clinical Competence & Patient Safety (AU)

Keep clinical care to the standard boards assess most often, in a specifically Australian context. You'll learn to recognise, escalate and document clinical risk before it becomes a patient-safety event. By the end you'll be able to maintain safe practice to the standard most commonly examined.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Recognise clinical risk early
  • Escalate risk through the right pathway
  • Document risk and your response
  • Meet Australian patient-safety expectations
  • Keep care to the standard boards assess most

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Ensuring Clinical Competence and Patient Safety

Recognise, escalate and document clinical risk before it ever reaches a patient. You'll learn to build the safe systems and safeguards that reduce avoidable harm, individually and as a team. By the end you'll be able to identify and act on risk before it becomes an incident.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Recognise risk before it reaches a patient
  • Escalate and communicate a concern effectively
  • Build safe systems of work
  • Document risk and the action taken
  • Reduce avoidable harm across a team

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Prescribing Guidance and Standards for Healthcare Professionals

Prescribe and handle medicines within your scope, and record the reasoning behind every decision. You'll cover documentation, review, monitoring and safe supply, including where scrutiny is rising. By the end you'll be able to make and defend a prescribing decision and record it properly.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Prescribe and supply within your scope
  • Document the reasoning behind a decision
  • Review and monitor ongoing medicines
  • Handle controlled drugs safely
  • Defend a prescribing decision on the record

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

How to Ensure a Mistake or Misconduct is Not Repeated

Build the systems and safeguards that stop a mistake or misconduct from recurring. You'll learn to think through root causes and close the loop properly after an incident, in the way a board wants to see. By the end you'll be able to put concrete safeguards in place that prevent recurrence.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Analyse the root cause of an incident
  • Design safeguards that prevent recurrence
  • Close the loop after an adverse event
  • Evidence the changes you have made
  • Show a board the systems now in place

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Fitness to practise, notifications and reflective practice

These courses explain the process and support your own reflection. They do not satisfy any regulatory requirement. If a notification has been made about you, contact your indemnity insurer first.

Fitness to Practise for Healthcare Professionals

Understand exactly what a National Board means by fitness to practise — across health, conduct and performance. You'll learn how each limb is assessed and what your obligations are through the process. By the end you'll be clear on the framework and how it applies to you.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Understand the three limbs: health, conduct, performance
  • Know how each limb is assessed
  • Understand your obligations in the process
  • Recognise what triggers a fitness-to-practise concern
  • Prepare for or respond to a notification

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Module on Insight

Develop and articulate genuine insight into what happened and why it mattered — the single factor a board weighs most. You'll learn how insight differs from an apology, and how to demonstrate real understanding. By the end you'll be able to show a regulator understanding rather than just regret.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Understand what insight means to a board
  • Distinguish insight from apology
  • Demonstrate genuine understanding of what happened
  • Articulate why a concern mattered
  • Show the understanding a board looks for

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Module on Reflection

Turn an incident into documented, credible reflective practice that carries weight. You'll learn reflective models that work, how to be specific, and how to avoid the generic statements that fall flat. By the end you'll be able to write a reflective account a board will accept.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Use reflective models that actually work
  • Write with the specificity a board expects
  • Avoid generic, low-value reflective statements
  • Turn an incident into a credible record
  • Build a reflective record for your portfolio

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

Module on Remediation

Evidence the concrete steps you've taken so that a concern will not recur. You'll learn to turn insight into a verifiable change in your practice, documented in a way a board can accept. By the end you'll be able to show real, specific remediation rather than an intention.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Turn insight into a verifiable practice change
  • Evidence the concrete steps you have taken
  • Make a change specific rather than aspirational
  • Document remediation a board can accept
  • Demonstrate the concern will not recur

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

How to Deal with a Notification or Investigation

A calm, staged walkthrough of the notification process, from the first letter through to outcome. You'll learn what is expected of you at each stage and how to respond in a considered way. By the end you'll understand the process and be able to approach it methodically.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Understand the stages from first letter to outcome
  • Know what is expected at each stage
  • Respond in a considered, structured way
  • Avoid the common early mistakes
  • Approach the process calmly and methodically

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline

How to Avoid a Complaint or Notification

Learn the everyday habits and records that keep concerns from ever reaching a board. You'll cover preventative communication, documentation and follow-up that reduce your risk before anything is raised. By the end you'll have a practical, preventative approach to your own practice.

2 CPD hoursSelf-pacedCertificateAssessment
What you'll cover

By the end you'll be able to:

  • Build the everyday habits that prevent concerns
  • Communicate to reduce complaint risk
  • Document and follow up preventatively
  • Recognise and defuse risk early
  • Take a proactive approach to your practice

You keep: certificate, assessment result, a guided reflection and an action-plan template.

Evidence of learning. Whether it is accepted for a specific regulatory purpose is decided by your Board. You record the hours against your own requirement.
A$99 · approx. 2 hours
Add to cartCourse outline
Why practitioners choose these courses

Written for Australian pharmacy practice, finished in one evening

Australian content

Written with reference to Pharmacy Board of Australia standards and the Pharmacy Board code of conduct, not repurposed overseas material.

Finish today

Approximately two hours, self-paced, on any device. Start and complete in one sitting if you want to.

Instant certificate

A dated certificate the moment you pass, plus a downloadable reflection document for your record.

No subscription

A$99 per course, or a program bundle. One-off payment, twelve months access, no recurring fee.

Learning outcomes

What you will be able to do in the dispensary

Each outcome is assessed either through the scenario questions or through the structured reflection activity.

01Explain the core ethical principles relevant to Australian practice and how they interact when they conflict.
02Apply the professional standards in the Pharmacy Board code of conduct to realistic practice situations.
03Identify professional boundary risks, including in digital and online settings, before they escalate.
04Recognise confidentiality and privacy risks in records, messaging and third-party disclosure.
05Apply informed consent and shared decision-making principles, including where capacity is in question.
06Identify conflicts of interest and probity concerns in billing, referral and commercial relationships.
07Recognise communication and conduct risks that commonly precede a complaint.
08Use structured reflection to identify your own professional development needs.
09Develop practical, specific strategies for improving professional behaviour in your own setting.
10Demonstrate applied understanding through scenario-based assessment rather than recall alone.
Curriculum

Ten modules, worked through community and hospital scenarios

The two core courses follow this structure. The topic courses in the catalogue above go deeper on a single module.

01Ethics in Australian Practice
Autonomy, beneficence, non-maleficence and justice as working tools rather than abstractions, plus a structured decision method you can apply under time pressure.
  • Where principles conflict, and how to reason transparently
  • The relationship between ethics, law and professional standards
  • Documenting an ethical decision so it can be understood later
02Professionalism in Practice
Professional responsibility beyond the clinical task: accountability, working within competence, reflection, and the public trust registration represents.
  • What the Pharmacy Board code of conduct expects day to day
  • Scope of practice and knowing when to decline or refer
  • Professional behaviour toward colleagues and students
03Professional Boundaries
The professional relationship, boundary crossings versus violations, and the drift pattern that precedes most boundary notifications.
  • Dual relationships in rural and small-community practice
  • Treating or serving family, friends and staff
  • Digital contact, social media and after-hours messaging
04Confidentiality & Privacy
Handling patient and client information under the National Law, privacy legislation and your code, including the practical failure points.
  • Disclosure to family, employers, insurers and police
  • Shared records, secure messaging and handover
  • Corridor conversations, screens and incidental disclosure
05Consent & Shared Decision-Making
Capacity, material risk, communicating options and documenting refusal.
  • Consent as a process rather than a signature
  • Substitute decision-makers and advance care directives
  • Consent in telehealth and time-critical settings
06Communication & Trust
The communication failures that generate complaints, and the techniques that prevent them.
  • Difficult conversations and delivering unwelcome news
  • Responding to a complaint without escalating it
  • Working with interpreters and health literacy limits
07Probity & Integrity
Honesty as a registration issue: billing, gifts, conflicts of interest, declarations and advertising.
  • Financial and commercial conflicts, disclosed and managed
  • Certificates, reports and honest attestation
  • Advertising obligations under the National Law
08Documentation & Accountability
Records that stand up to later scrutiny: contemporaneous, accurate, complete and legible.
  • Recording reasoning, not just findings
  • Amending records correctly and never retrospectively without marking it
  • What a reviewer looks for in a file
09Ethics, Professionalism & CPD
How learning needs, reflection and educational activities connect to your CPD requirement.
  • Turning an incident into an identified learning need
  • Writing a reflection that is credible and specific
  • Evidence retention and audit readiness
10Application, Reflection & Improvement
Australian case studies, the scenario assessment, and a personal action plan you complete and keep.
  • Case-based application of every preceding module
  • Structured reflection template
  • Action plan with review date
Assessment & reflection

How completion is tested and what evidence you receive

Assessment

  • 15 questions per course: knowledge checks plus applied scenario questions.
  • Pass mark 80%. Unlimited attempts, with feedback on incorrect responses.
  • Scenario questions require you to choose and justify a course of action, not to define a term.
  • The assessment outcome is recorded on your certificate.

Reflection activity

  • A structured template: what you learned, why it matters in your practice, what you will change.
  • A personal action plan with specific steps and a nominated review date.
  • Downloadable separately so you can attach it to your CPD record.
  • Written to prompt the specificity a reviewer looks for, rather than generic statements of intent.
Completion evidence

Exactly what you receive when you finish

✓Learner name as entered at enrolment.
✓Course title and course ID / version number.
✓Completion date, issued immediately on passing.
✓Nominal duration, stated as designed learning time.
✓Assessment outcome and pass mark achieved.
✓Provider name and contact details for verification.
✓A downloadable reflection and action plan document.
✓A permanent course record in your account.
The certificate does not state that any regulator has accepted the activity, because no regulator pre-approves activities. Record it against your own requirement and retain it for the period your Board or association specifies.
Audience

Which pharmacists these courses are written for

All courses are open to any practitioner. The content below describes how each group typically uses them.

Community pharmacists

Pharmacists managing supply decisions, refusal to supply, privacy in a retail environment and difficult conversations.

Hospital pharmacists

Pharmacists working in multidisciplinary teams, handling escalation, documentation and shared care.

Pharmacist owners and managers

Owners dealing with advertising obligations, commercial conflicts, staff conduct and complaint handling.

Early career and returning pharmacists

Pharmacists consolidating professional standards, including those new to Australian practice.

CPD explained

40 CPD credits each registration year, weighted by activity group

The Pharmacy Board's CPD registration standard works in credits rather than hours. Pharmacists on general registration must accrue a minimum of 40 CPD credits per registration year. Credits are weighted by activity group, so one hour of learning is not always one credit.

01

Self-assess your learning needs

Identify gaps relevant to your scope of practice and plan CPD against them.

You do this
02

Choose activities across groups

Group 1, 2 and 3 activities are weighted differently. The weighting reflects the depth of the activity and how learning is demonstrated.

Our courses sit here
03

Accrue 40 credits

Credits, not hours. You calculate and assign credits yourself, according to the Board's standard and guidance.

You calculate it
04

Record and retain

Maintain your CPD record and evidence, available if the Board audits you.

You retain the certificate
Because the Board's system is credit-weighted and self-assessed, we do not tell you how many credits any course is worth. Read the Board's current standard and guidance, decide which group the activity falls in based on its features, and record accordingly.

Can this count toward my CPD?

Usually, yes, as an educational activity. But the decision is not ours to make, and no National Board pre-approves individual courses.

Before you rely on any hours from this or any provider

  • The Pharmacy Board works in credits, not hours. Do not assume one hour equals one credit.
  • Assign the activity to the correct group yourself, based on the Board's current standard and the activity's features.
  • Our courses include a knowledge assessment, which is relevant to how you classify them. The classification decision is still yours.
  • Keep your CPD record and evidence in case the Board audits you.
  • Make sure the activity is relevant to your scope of practice.
Who does what

Ahpra, your Board, and us

These are routinely confused, including by providers marketing courses. The distinctions determine what any claim about accreditation can honestly mean.

EntityWhat it actually doesWhat it does not do
AhpraSupports the National Boards in administering the National Registration and Accreditation Scheme, and manages registration and notification processes.Does not set pharmacy CPD requirements itself, and does not accredit CPD courses.
Pharmacy Board of AustraliaRegulates pharmacists, sets the credit-based CPD registration standard, and publishes the code of conduct and practice guidelines.Does not approve, endorse or accredit individual commercial courses.
YouSelf-assess learning needs, classify activities into the correct credit group, accrue 40 credits, and retain evidence.You cannot delegate credit classification to a provider.
Ahpra CoursesOffers educational activities written with reference to published Pharmacy Board standards, and issues completion evidence.Is not an accredited CPD provider, and does not assign credit values on your behalf.

A note on how this site is named

Our domain refers to the regulatory scheme our content is about. It does not indicate any affiliation with, endorsement by, or accreditation from Ahpra or the National Boards. If any page on this site suggests otherwise, tell us and we will correct it.

The Australian regulatory picture  ·  2024/25
13,327
notifications received by Ahpra about health practitioners nationally, up around 19% on the previous year.
16,209
practitioners nationally had a notification made about them during the year.
Clinical care
was the single most common concern raised, followed by communication.
Conduct
rather than clinical skill alone is what most notifications actually describe.

Pharmacy carries a structural tension no other profession has in the same form: a clinical role delivered inside a retail business, with confidential conversations happening at an open counter. Supply and refusal decisions, dispensing accuracy, privacy and commercial influence on recommendation account for most Pharmacy Board matters.

Source: Ahpra and the National Boards annual report 2024/25. Figures are national and cover all regulated professions.
Case-based learning

Six pharmacy scenarios worked through in full

Each case follows the same structure: scenario, decision point, the ethical and professional issues, the relevant standard, a better response, and a reflection question. Cases are composites written for teaching and do not describe identifiable people or matters.

Case 01 · Supply

A refusal to supply, poorly communicated

A pharmacist declines to supply an early repeat of a Schedule 8 medicine. The decision is sound. It is delivered briskly, at the counter, in front of a queue.

Core issue
The complaint is rarely about the refusal. It is about how, and where, it was communicated.
Better response
Move the conversation to a private area, explain the clinical basis, offer to contact the prescriber, and document the intervention.
Case 02 · Privacy

A conversation overheard at the counter

A pharmacist counsels a patient on a sensitive medicine at an open counter. Another customer hears and mentions it to the patient's neighbour.

Core issue
Pharmacy is the only clinical setting where confidential conversations routinely occur in a retail space.
Better response
Offer a private consultation area by default for sensitive counselling, and configure the counter to reduce overhearing.
Case 03 · Self-supply

Supply to self and to family

A pharmacist supplies a prescription-only medicine to a family member and, on another occasion, to themselves, without a prescription.

Core issue
Self-supply and supply to family without a prescription is a distinctively pharmacy risk and a common one.
Better response
Never supply to self or family without a valid prescription, and use an independent prescriber for your own care.
Case 04 · Documentation

A clinical intervention never recorded

A pharmacist identifies and resolves a serious interaction by phoning the prescriber, but records nothing. The incident is later reviewed.

Core issue
An unrecorded intervention is the same as no intervention when a matter is examined.
Better response
Record the intervention, the prescriber contacted, the outcome and the time, at the point of the call.
Case 05 · Probity

A recommendation with a commercial interest

A pharmacy recommends a high-margin own-brand supplement to customers presenting with a common complaint, without evidence for the indication or disclosure of the interest.

Core issue
Pharmacy uniquely combines a clinical role with a retail business, which makes recommendation pressure structural rather than occasional.
Better response
Recommend on evidence, disclose commercial interest, and separate the retail incentive from the clinical conversation.
Case 06 · Error

A dispensing error found after the patient left

A labelling error is discovered the following day. The medicine has been taken twice. The pharmacist is unsure whether to contact the patient or the prescriber first.

Core issue
Delay compounds a dispensing error, and non-disclosure converts an error into a conduct matter.
Better response
Contact the patient promptly, notify the prescriber, provide a factual account and an apology, and complete an incident report.
Read this carefully

If you are undertaking education after a notification or complaint

Contact your professional indemnity insurer first

Before you respond to anything, enrol in anything, or write anything down about the matter, get advice. That call comes before this page.

What a course can support

  • Your own structured reflection on what happened and why it mattered.
  • Identifying specific, concrete changes to your practice.
  • Producing a dated record of learning you completed.

What no course can do

  • Satisfy, discharge or resolve a regulatory requirement, condition or undertaking.
  • Guarantee any outcome in a notification, investigation or panel matter.
  • Replace advice from your indemnity insurer, lawyer or employer.
  • Be represented to a Board as remediation that a Board has accepted.
If a Board, tribunal or employer has specified education as part of a condition or undertaking, the required education is defined by that instrument. Have your insurer or lawyer confirm that any course meets it before you enrol.
Author & medical reviewer

Who writes and reviews this content

Dr Richard, course author and medical reviewer
Dr Richard
Course author and medical reviewer
MBBSFRACGPPG Cert Healthcare Law & EthicsLLM (Healthcare Law & Ethics), University of Melbourne

Dr Richard is a practising clinician with over 21 years of experience and postgraduate training in healthcare law and ethics. He writes the course content, selects the case material, and reviews all regulatory statements against primary sources before publication.

Regulatory content last reviewed 9 September 2026  ·  Next scheduled review September 2027  ·  Full profile and qualifications
Editorial & quality policy

How we source, review and correct regulatory content

Sourcing

  • Primary source first. Every regulatory statement is checked against the regulator's own published document, not a secondary summary.
  • Secondary sources are used only for context and identified as such.
  • Statistics are attributed to the specific report and reporting period.

Review and correction

  • Every course carries a version number and a last-reviewed date.
  • Regulatory content is reviewed at least annually, and sooner when a Board publishes an amended standard.
  • Substantive corrections are logged in the course update history.
  • To report an error, contact us. We correct confirmed errors promptly.

Claims we do not make

We do not describe any course as Ahpra approved, Ahpra accredited or Board approved, because none of those things exist for individual CPD activities. We do not claim that a course guarantees CPD compliance, protects registration, resolves a notification, or satisfies a remediation requirement.

Answers

Pharmacy Board credits, records and course questions

The questions pharmacists actually ask before enrolling, answered plainly.

Is ethics CPD required for Australian pharmacists?
No National Board requires a standalone ethics course. What is required is CPD relevant to your context or scope of practice, based on identified learning needs. Ethics and professionalism learning can sit within that, and it addresses the areas that generate the most regulatory concern.
Can an ethics course count toward my CPD?
Generally yes, as an educational activity, provided it is relevant to your scope of practice and you record it correctly. The Pharmacy Board of Australia does not pre-approve activities, so the classification and record are yours to make.
How many CPD credits do pharmacists need?
A minimum of 40 CPD credits per registration year for pharmacists on general registration. Credits are weighted by activity group under the Board's standard, so one hour of learning does not always equal one credit.
How many credits is one of these courses worth?
We do not assign a credit value, and you should be cautious of providers who do. The Board's system is self-assessed and group-weighted. Read the current standard, decide which group the activity falls in based on its features, and record accordingly.
Do pharmacists need a CPD home?
No. The CPD home requirement applies to medical practitioners under the Medical Board's standard. Pharmacists record their own CPD against the Pharmacy Board's registration standard.
Is this course Ahpra accredited?
No. Ahpra does not accredit CPD courses, and neither does any National Board accredit individual commercial activities. Treat any provider claiming an Ahpra-accredited or Ahpra-approved course with caution.
Is this course approved by the Pharmacy Board of Australia?
No. The Pharmacy Board of Australia sets registration standards and publishes codes and guidelines. It does not approve or endorse individual commercial courses. Our content is written with reference to its published standards, which is a different thing from approval.
How long does each course take?
Each course is designed as approximately two hours of self-paced learning, including the assessment and reflection activity. Record the time you actually spend, according to your own Board's rules.
Can this course support learning related to a complaint or notification?
It can support your own structured reflection and learning, and the certificate documents what you completed and when. It does not satisfy, discharge or resolve any regulatory requirement, condition or undertaking. If a notification has been made about you, contact your professional indemnity insurer before taking any step, including enrolling in education.
What evidence do I receive after completion?
A dated certificate showing your name, course title, course version, completion date, nominal duration and assessment outcome, plus a permanent course record in your account and a downloadable reflection document.
Who wrote and reviewed the course?
The courses are written and reviewed by Dr Richard, a practising clinician with postgraduate training in healthcare law and ethics. His qualifications, profile and the review date are published on this page.
How often is the course updated?
Every course carries a version number and a last-reviewed date. Regulatory content is reviewed at least annually, and sooner when the Pharmacy Board of Australia publishes a new or amended standard, code or guideline affecting the material.
Primary sources

Read the regulators directly

Their sites are the authority. Where anything here differs from a current published standard, the published standard governs.

Pharmacy Board of Australia — CPD standard

The registration standard that applies to you. Opens in a new tab.

The pharmacy board code of conduct

The code these courses are written against. Opens in a new tab.

Pharmacy Board of Australia

Codes, guidelines and current policy. Opens in a new tab.

Ahpra — notifications: what to expect

The official explanation of the process. Opens in a new tab.

Ahpra annual report 2024/25

Source of the figures cited on this page. Opens in a new tab.

Health Practitioner Regulation National Law

The legislation underpinning the scheme. Opens in a new tab.

Other professions

Courses for other Australian health practitioners

DoctorsNurses and midwivesDental practitionersAllied health professionals
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Ten courses for the full pathway, or five for the essentials. A$99 per course individually. Check recording requirements against your own standard before you rely on the hours.

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Ahpra Courses is an independent education provider. It is not affiliated with, endorsed by, or accredited by the Australian Health Practitioner Regulation Agency (Ahpra), the Pharmacy Board of Australia, any other National Board, or any accreditation authority. Our courses are educational activities. They are not accredited CPD and they do not guarantee that any hours or credits will be accepted against your registration requirement. Nothing on this site is legal advice or clinical advice, and nothing here resolves, satisfies or affects any notification, investigation, condition or undertaking. Always read the current standards published by your National Board or professional association, and contact your indemnity insurer about any regulatory matter concerning you.

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