1. Who we are
This policy applies to Ahpra Courses, a continuing professional development provider.
2. Information we collect
- Your name, email address and profession or registration type
- Purchase and order history, and billing details processed by our payment providers
- Course progress, completion and certificate records
- Messages you send us, and support requests
- Technical and usage data such as IP address, browser and pages visited, collected through cookies and analytics
3. How we use your information
- To provide the courses you buy and issue your certificates
- To process payments and prevent fraud
- To provide customer support and respond to your enquiries
- To improve our courses, website and services
- To send service messages and, where you have opted in, updates about new courses
- To meet our legal and record-keeping obligations
4. When we disclose information
We do not sell your personal information. We share it only with service providers who help us operate, including payment processors, website hosting, email delivery and analytics providers, and only as needed to provide our services.
We may also disclose information where required or authorised by law.
5. Cookies and analytics
We use cookies and similar technologies to run the site, remember your preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.
6. Overseas disclosure
Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.
7. Security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep personal information only for as long as needed for the purposes above or as required by law, then take reasonable steps to delete or de-identify it.
8. Your rights
You can ask to access or correct the personal information we hold about you by contacting privacy@ahpracourses.com. If you have a concern about how we have handled your information, you can contact us and, if unresolved, the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes and contact
We may update this policy from time to time; the current version is always on this page. For any privacy question, contact privacy@ahpracourses.com.
Questions about this policy?
Our team is happy to help.