How to Avoid a Complaint or Notification

Course Content

1

Section 1 – Overview of Preventing a Complaint or Notification

  • 1.1 The Role of AHPRA and the National Boards

  • 1.2 Common Causes of Complaints and Notifications

  • 1.3 Impacts of a Complaint or Notification

  • 1.4 Section 1 Self-Check

2

Section 2 – Professional Competence and Continuous Learning

  • 2.1 Complaints Related to Clinical Mistakes

  • 2.2 What the National Boards Expect on Competence

  • 2.3 Section 2 Self-Check

3

Section 3 – Effective Communication with Patients and Colleagues

  • 3.1 Active Listening and Empathy

  • 3.2 Tailoring Communication to Meet Patient Needs

  • 3.3 Managing Expectations and Avoiding Misunderstandings

  • 3.4 What the National Boards Expect on Communication and Collaboration

  • 3.5 Section 3 Self-Check

4

Section 4 – Accurate Documentation and Record-Keeping

  • 4.1 Importance of Timely and Accurate Documentation

  • 4.2 What the National Boards Expect on Documentation

  • 4.3 Strategies for Maintaining Proper Documentation

  • 4.4 Section 4 Self-Check

5

Section 5 – Maintaining Professional Boundaries

  • 5.1 Defining Professional Boundaries

  • 5.2 Avoiding Boundary Violations

  • 5.3 What the National Boards Expect on Boundaries

  • 5.4 Section 5 Self-Check

6

Section 6 – Demonstrating Respect, Dignity, and Non-Discrimination

  • 6.1 Treating Patients and Colleagues with Respect and Dignity

  • 6.2 Avoiding Discrimination

  • 6.3 What the National Boards Expect on Dignity and Non-Discrimination

  • 6.4 Section 6 Self-Check

7

Section 7 – Acting with Honesty and Integrity

  • 7.1 Importance of Honesty in Professional Practice

  • 7.2 Building and Maintaining Professional Trust

  • 7.3 What the National Boards Expect on Honesty and Integrity

  • 7.4 Section 7 Self-Check

8

Section 8 – Engaging in Continuous Development and Improvement

  • 8.1 Participating in Continuous Improvement Activities

  • 8.2 Reflective Practice and Learning from Feedback

  • 8.3 Section 8 Self-Check

9

Section 9 – Coping with Stress and Preventing Burnout

  • 9.1 Recognising Signs of Stress and Burnout

  • 9.2 Strategies for Managing Stress and Maintaining Wellbeing

  • 9.3 Section 9 Self-Check

10

Section 10 – Conclusion and Takeaways

  • 10.1 Conclusion and Takeaways