How to Deal with a Notification or Investigation

Course Content

1

Section 1 – Overview of Notifications and Investigations in Healthcare

  • 1.1 Understanding Notifications and Investigations

  • 1.2 Section 1 Self-Check

2

Section 2 – The Role of AHPRA and the National Boards

  • 2.1 Overview of the Regulatory Structure

  • 2.2 Regulatory Standards and Expectations

  • 2.3 Notifications, Investigations, and Fitness to Practise Processes

  • 2.4 Section 2 Self-Check

3

Section 3 – Dealing with Complaints

  • 3.1 Steps to Take When a Complaint is Raised

  • 3.2 Importance of Remaining Professional and Composed

  • 3.3 Section 3 Self-Check

4

Section 4 – Dealing with Regulatory Investigations, Panels, and Tribunals

  • 4.1 Understanding the Process

  • 4.2 Preparing for a Panel or Tribunal

  • 4.3 Communicating and Cooperating During an Investigation

  • 4.4 Section 4 Self-Check

5

Section 5 – Demonstrating Insight, Reflection, and Remediation

  • 5.1 Building and Demonstrating Insight

  • 5.2 Reflection and Demonstrating Detailed Reflection

  • 5.3 Demonstrating Remediation

  • 5.4 Section 5 Self-Check

6

Section 6 – Handling Stress and Emotional Impact

  • 6.1 Recognising the Emotional Impact

  • 6.2 Coping Strategies and Self-Care

  • 6.3 Seeking Support

  • 6.4 Section 6 Self-Check

7

Section 7 – Conclusion and Takeaways

  • 7.1 Conclusion and Takeaways