Ensuring Effective Communication as Healthcare Professionals

Course Content

1

Section 1 – Overview of Effective Communication in Healthcare

  • 1.1 Why It Matters

  • 1.2 Professionalism and Communication

  • 1.3 Section 1 Self-Check

2

Section 2 – Core Communication Skills

  • 2.1 Active Listening

  • 2.2 Verbal and Non-Verbal Communication

  • 2.3 Empathy and Compassion

  • 2.4 Section 2 Self-Check

3

Section 3 – Patient-Centred Communication

  • 3.1 Clarity and Transparency

  • 3.2 Managing Sensitive Conversations

  • 3.3 Shared Decision-Making

  • 3.4 Section 3 Self-Check

4

Section 4 – Communication with Colleagues and in Teams

  • 4.1 Effective Communication in Teams

  • 4.2 Handling Conflicts and Disagreements Professionally

  • 4.3 Section 4 Self-Check

5

Section 5 – Documentation as Communication

  • 5.1 Accurate and Complete Records

  • 5.2 Confidentiality

  • 5.3 Section 5 Self-Check

6

Section 6 – Communication Standards from AHPRA and the National Boards

  • 6.1 Standards of Communication and Collaboration

  • 6.2 Section 6 Self-Check

7

Section 7 – Consequences of Poor Communication and Remediation

  • 7.1 Impact on Patient Safety and Trust

  • 7.2 Professional and Regulatory Consequences

  • 7.3 Reflection and Remediation

  • 7.4 Section 7 Self-Check

8

Section 8 – Conclusion and Takeaways

  • 8.1 Conclusion and Takeaways